Please wait for a site operator to respond.
You are now chatting with 'Jonahlour'
Jonahlour: Hello, how may I help you?
Nga: I want to know why it says 'No Items Left in the Order Can Be Returned.' on my RMA form
Nga: this is my order number
Jonahlour: Thank you for bringing up your concern Nga.
Nga: TS00833664
Jonahlour: Thank you for that.
Jonahlour: Please wait while I check that for you
Jonahlour: Are you still on the RMA return page?
Nga: yes
Jonahlour: Please use the information
Jonahlour: Order Number: TS00833664
Jonahlour: USPS Tracking Number: 9101148008600916080077
Jonahlour: Then click on Search.
Nga: it still says "No Items Left in the Order Can Be Returned."
Jonahlour: Okay.
Jonahlour: Please wait while I check that for you
Jonahlour: Please click here
Nga: k
Jonahlour: Please continue it there.
Nga: it's still saying "No Items Left in the Order Can Be Returned."
Jonahlour: Thanks
Jonahlour: Okay did you click on the link that I gave you?
Nga: yes
Jonahlour: Do you still have the message there?
Nga: i am doing everything as followed
Nga: Yes
Nga: it is still there
Jonahlour: Okay.
Jonahlour: Please select a reason there.
Nga: Jonahlour, I have followed all the instructions and I have clicked on my reason every single time
Nga: it is saying No Items Left in the Order Can Be Returned. Every single time
Nga: it hasn't changed
Jonahlour: Okay, were you able to go on the next page?
Nga: YEs
Nga: and the next page still says "No Items Left in the Order Can Be Returned."
Jonahlour: Okay.
Jonahlour: Please wait while I check that for you
Nga: have you figured out the problem yet
Jonahlour: I'm still checking Nga.
Jonahlour: Okay do you see at the bottom part of that page the button that says Submit RMA?
Nga: I've clicked that every time to redo it
Nga: and I'm still getting "No Items Left in the Order Can Be Returned."
Nga: Let me speak to your supervisor
Jonahlour: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Jaden'
Jaden: Hi this is Supervisor Jaden, I will be assisting you today. Please hold while I read your previous conversation to assist you further with your concern. Thank you.
Nga: k
Jaden: Thank you for patiently waiting.
Jaden: Shipping Address
Jaden: NGA CHAU
Jaden: 8973 SOUTH 1240 WEST
Jaden: WEST JORDAN, UT 84088
Jaden: US
Nga: that's correct
Jaden: May I know where did you placed the order?
Nga: I had an issue placing the order because it was delivered under the wrong name on 02/20/09
Nga: it got reordered by one of your supervisors there named "evert"
Jaden: I see. Okay.
Jaden: According to our database, this is already a reshipment magicjack not the original since as what you said it is shipped to the wrong address.
Jaden: Do you want to return it?
Nga: yes
Jaden: I mean why do you
Nga: I don't want it
Jaden: I mean why do you want to return it?
Jaden: One moment please...
Nga: it was under the wrong name as well as the wrong address
Jaden: Okay.
Jaden: One moment please...
Jaden: Okay.
Jaden: magicJack™ RMA Process
Jaden: Order Search
Jaden: Order Email Address
Jaden: Order Number:TS00833664
Jaden: Tracking Number:9101148008600916080077
Jaden: Credit Card Number
Jaden: Make sure there is no space before and after that.
Nga: and it's still saying "No Items Left in the Order Can Be Returned."
Nga: the e-mail address i'm using is the one Evert used 0009722287@magicJack.com
Jaden: Please tell me how you did it.
Nga: all the information is exactly as entered
Jaden: No.
Nga: On the page
Jaden: Please enter the information I have provided you,
Jaden: Order number and tracking number.
Nga: I've done that too without the e-mail
Nga: I leave the email address blank
Nga: Order Number I put TS00833664 with not spaces
Nga: Tracking number : 9101148008600916080077
Nga: no spaces
Nga: credit card number I entered with no spaces
Jaden: Please clicik on this link and contine on with the RMA
Nga: that link still says "No Items Left in the Order Can Be Returned."
Jaden: As I said only order number and tracking number so it means no credit card number.
Nga: I click on submit RMA and it still says "No Items Left in the Order Can Be Returned."
Nga: I did it without the credit card number already
Nga: I did it with your previous representative
Jaden: Order number and tracking number ONLY.
Nga: I'VE FUCKING DONE IT
Jaden: Okay.
Jaden: I tried it on my end and less than a minute I got through.
Nga: then e-mail me my RMA form
Jaden: Okay, if you have completed the RMA then that's good.
Jaden: No, you have to fill out the RMA form yourself because we are not allowed.
Nga: Then why does it keep saying "No Items Left in the Order Can Be Returned."
Jaden: As I told you use only two information.
Nga: I've tried on my laptop, my other computer and this one
Jaden: It gives that message if it does not recognize the information.
Nga: and I've used ONLY my tracking number and order number
Nga: and when I complete it, it says that No Items Left in the Order Can Be Returned."
Jaden: I gave you link above, try to click on it.
Nga: and I've done that already
Nga: everytime i've been entering the same information it keeps saying that No Items Left in the Order Can Be Returned
Jaden: http://my.magicjack.com/returnpromptnotes.html?oi=IJJiJRQMEnE%3D
Jaden: magicJack™ RMA Form
Jaden: Order Number TS00833664
Jaden: Order Email Address 0009722287@magicJack.com
Jaden: Name NGA CHAU
Jaden: Street Address 8973 SOUTH 1240 WEST
Jaden: City WEST JORDAN
Jaden: State UT
Jaden: Zip 84088
Jaden: See, I got through. So please click on the link above now.
Nga: I click on your link and I select the reason as "I did not get my magicJack to work as I wanted.
Nga: then i click on submit RMA
Jaden: Yes.
Nga: and it says "magicJack™ Return Information No items were selected for return.:
Jaden: Then please proceed.
Nga: how can I proceed when I've been getting the exact same message for the last hour following your exact same steps and following your exact links?
Nga: we're doing the exact same steps Jaden and I'm still getting the exact same message
Nga: what is the problem and why can't I return my magicJack?
Jaden: I understand.
Nga: don't give me steps that we have ALREADY done
Nga: I want to know why I can't return it
Jaden: You are using the reshipment order number.
Jaden: Use the original order number
Nga: which is what
Jaden: AI57653
Nga: http://my.magicjack.com/returnemail.html?oi=IJNqIBkFEHo%3D
Jaden: Order Number: AI57653
Jaden: Tracking Number: 9101148008600894775200
Nga: that's the one with the wrong information
Jaden: Please use that.
Nga: Thank you
Nga: how long will it take to refund my money
Jaden: As soon as we receive the magicjack,Nga
Nga: thank you have a good day
Jaden: You are welcome
Jaden: Sure
Jaden: ^_^
Jaden: Happy Sunday!